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 The Verint platform offers contact center recording and analytics. Verint captures and mines customer interactions for critical business insights, then automatically delivers them to decision makers across the organization. Verint solutions drive company-wide collaboration and makes quality an enterprise initiative. Verint's goes beyond traditional performance management and workforce optimization tools, enabling businesses to understand not only what is happening in their operations, but to also identify the underlying causes. Verint solutions provide actionable intelligence on such critical issues as why agents are underperforming, why customers are dissatisfied or why enterprise processes are ineffective. Armed with this intelligence, ULTRA enables managers to take action to improve workforce performance, enhance the effectiveness of up-sell and cross-sell initiatives and reduce customer defection and churn. Verint solutions can generate actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. www.verint.com
Documentation
Vendor Documentation
ULTRA EXPRESS Overview – For Small to Mid-Size Contact Centers (PDF)
HTS Guides ULTRA EXPRESS Transaction Management - For Small to Mid-Size Contact Centers – (PDF) ULTRA EXPRESS Quality Management - For Small to Mid-Size Contact Centers – (PDF) ULTRA EXPRESS ULTRA IntelliCoach - For Small to Mid-Size Contact Centers (PDF) ULTRA EXPRESS (PPT) ULTRA EXPRESS Business: Sales Guide (PDF) ULTRA EXPRESS Technical Specification & Configuration Guide (Technical Brief March 2007) Case Study - Admiral Insurance in Financial IT - Information Technology in Finance (PDF) Case Study - Budget Insurance Services - Financial Services (PDF) Case Study - Star Trek Inc. - Article (PDF) Case Study - Verint Solutions In Action - AXA (PDF) |
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